Privacy Policy

Effective Date: May 7, 2026

Audia Physical Therapy ("we," "our," or "us") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at www.audiaphysicaltherapy.com or receive care at our clinic.

1. Information We Collect

Information You Provide

We may collect personal information you voluntarily provide, including:

•       Name, date of birth, and contact information (phone, email, address)

•       Health and medical information necessary to provide physical therapy services

•       Insurance and billing information

•       Communications submitted through our website contact form

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect:

•       Browser type, device type, and operating system

•       Pages visited and time spent on our website

•       IP address and general geographic location

•       Referral source (how you found our website)

This information may be collected through tools such as Google Analytics or similar website analytics services. These tools use cookies and similar technologies to help us understand how visitors use our site.

2. How We Use Your Information

We use the information we collect to:

•       Provide, coordinate, and manage your physical therapy care

•       Schedule appointments and send appointment reminders and follow-up communications

•       Process billing and insurance claims

•       Respond to inquiries submitted through our website

•       Improve our website and patient experience

•       Comply with applicable laws and regulations, including HIPAA

3. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

We may share your information only in the following limited circumstances:

•       With healthcare providers involved in your care and treatment

•       With insurance companies or payers for billing and claims processing

•       With service providers who assist us in operating our website or clinic, under strict confidentiality agreements

•       As required by law, court order, or regulatory authority

•       With your explicit written consent

4. Text Message (SMS) Communications

With your consent, Audia Physical Therapy may send text messages to your mobile phone for care-related purposes including appointment reminders, scheduling updates, cancellations, and treatment follow-ups. We do not send marketing or promotional messages via SMS.

Message and data rates may apply. Message frequency varies based on your care schedule. You may opt out at any time by replying STOP to any text message. Reply HELP for assistance.

Your phone number and SMS consent information will not be shared with or sold to third parties for any purpose.

5. HIPAA and Protected Health Information

As a healthcare provider, Audia Physical Therapy is subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with our HIPAA Notice of Privacy Practices, which is provided to all patients at the time of intake. To request a copy, please contact our office.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

•       Request access to the personal information we hold about you

•       Request correction of inaccurate information

•       Opt out of SMS communications at any time by replying STOP

•       Request deletion of your information, subject to our legal and regulatory obligations

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy from time to time to stay informed about how we protect your information.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Audia Physical Therapy

Phone: (760) 652-3739

Website: www.audiaphysicaltherapy.com

Audia Physical Therapy Privacy Policy  |  Effective May 7, 2026